To Our Valued Loyal Guests:
With so many things in a state of flux right now, I wanted to reach out to you personally to give you an update on what we are doing at Ballina Manor Hotel, Mayo to remove some of the uncertainty you may have about any travel plans that you have in place, or that you may make going forward.
The Ballina Manor Hotel is currently open with services available, to residents only. Since March, following Irish guidelines, Ballina Manor Hotel have safely welcomed a modest number of guests: key-workers, engineers and those who needed to travel for essential reasons. It has been our privilege to be that 'home away from home' for them during this crisis.
We are delighted to be able to safely welcome more guests from 29th June after the announcement by the government about an enhanced Phase Two plus allowing more businesses to open up.
Before anything else, our absolute first priority is the safety of our guests and our team. As such, we always have high standards for cleanliness and hygiene in place, but in response to the COVID-19 novel coronavirus, we have elevated those standards even higher in an effort to maintain a more sterile environment for our guests and our team. We have already make key changes to our hotel and processes to make Ballina Manor Hotel safer, without losing that friendly atmosphere and authentic welcome you've come accustomed to.
COVID-19 Coronavirus Measures:
Monitoring Developing Information Closely:
We have been closely monitoring The Health Service Executive, World Health Organisation and Merrion Street (Irish Government News Service) statements regarding the COVID-19 novel coronavirus, and sharing that new information with our team. In addition to this we are currently implementing the Fáilte Ireland operational guidelines for the tourism industry.
On a daily basis we are working to ensure that they meet the latest guidance on hygiene and cleaning. Our hotels’ health and safety measures are designed to address not only COVID-19, but a broad range of contagions.
Team Health, Safety and Hygiene Knowledge:
Training our employees to have a high level of health, safety and hygiene knowledge is absolutely essential to having a successful health, safety and hygiene program.
Central to the Irish Government’s Chief Medical Officers strategy for delaying and reducing the spread of this virus is ‘Social Distancing’. Our team are practicing ‘social distancing’ from both team colleagues and guests where possible. The HSE.ie is recommending that we keep a space of 2 meters between each other and to reduce the number of people we meet every day. Our business has taken steps to minimise interactions with guests and between guests. Simple steps like staggering meal reservations and separating the tables in our restaurant and breakfast room.
Proper and frequent hand-washing is vital to help combat the spread of viruses. Our team is reminded daily that cleanliness starts with this simple act. It’s important for their health and that of our guests. We also have supply of hand sanitisers for our Guests on arrival and at different points throughout the Hotel.
Cleaning Products and Protocols:
We work with our suppliers and vendors to make sure our hotel can procure and use virus-killing products as well as the protective equipment (PPE) they need to use them.
Our hotels use cleaning and disinfecting protocols to clean and sanitise rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items like remote controls, televisions, telephones, kettles, hand dryers, seat backs, door handles, light switches, table tops, ironing board, safe, taps, toilet handles and seats.
We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the surfaces of our front desks, lifts (and lifts buttons), door handles, public bathrooms, bar and table tops, chair rails, and shared computer keyboards.
Back of House: In the spaces where our employees work out of public view, our hotels are increasing the frequency of cleaning and focusing on high-touch areas like stairway entrances, locker rooms, laundry rooms and staff offices.
Revised Reservation and Cancellation Policies
How have you booked?
I booked directly with Ballina Manor Hotel
I have a flexible booking please call the hotel on +353-9680900 and we can help.
I have a prepaid booking such as a stay and save deal or advanced purchases, we are offering you the opportunity to change dates free of charge alternatively we will offer you a like for like voucher so you have flexibility over when to re-book. We are monitoring the situation closely. Please call the hotel on +353-9680900.
I have booked Ballina Manor Hotel, Mayo with an Online Travel Agent such as booking.com, Expedia, hotels.com, HRS Hotels etc
Please contact your travel agent directly as their policies and procedures may differ to ours. Also if you need to cancel you will have to cancel with the travel agent you booked with.
Finally, I just want to thank you for your loyalty to Ballina Manor Hotel. At times like these, we believe that giving people a warm Irish welcome and providing them with personal service and comfort is more important than it ever was, and we will continue to do just that for our guests.
We look forward to seeing you soon,